Support Login
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We will help you. At Auction Camera, our number one priority is customer satisfaction. Every member of our highly trained support team enjoys being able to help people and we look forward to building a relationship with you. We will help you. Whenever you ask us any question about our services, our solutions or your account, our goal is to provide you with answers when you need them.Our members-only Knowledge Base will be your treasure trove of information to help you get familiar with the Auction Camera system. The Knowledge Base can be accessed online anytime, anywhere. Once you’ve been up and running comfortably, check back in to the Knowledge Base to get acquainted with how other features work. We will help you. If you need to send us an email with your questions, we will do our best to answer your inquiry within one hour. Reach us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Of course, there are times when a phone call would serve you better, that is why our support phone number is toll free (1-800-671-2892) and our support team is eager to assist you with your Auction Camera questions. We will look for better ways to help you. We want to be sure we’ve given you the high quality service you deserve as one of our customers, so you may receive a randomly sent survey asking you about your experience with our team. We value your opinion and would appreciate hearing your answers to our support survey. Our Vice President of Support will read all comments you may have to make sure that what we’re doing is in line with the expectations we have set with you. Helping you when you need it the most. On the first day that you're ready to use your Auction Camera, give us a call. We want to talk with you about your business so that we can help you set everything up with the goal of you using our solution right away. We will be more than happy to guide you to set up your camera, set up your account in the online Digital Inventory Manager, and provide you with a detailed walk through this hosted web application to enable you to create an ad and get it listed. In about two hours your camera and account will be all set up, you'll learn how to use this time saving solution and will be on your way to selling faster than you ever have before. It's about time! Our support includes the following:
Returns Products purchased by an end user directly from Auction Camera may be returned for refund or credit in accordance with Auction Camera's then-current Return Policy, which is stated in the following subsection. Exchange Policy (U.S. Only) From time to time, Auction Camera may, in its sole discretion, exchange products or portions of a product. If Auction Camera elects to exchange a product or portion of a product, Auction Camera ships replacement products, shipping prepaid, if you use an address in the continental U.S. Shipments to other locations may include a shipping charge. Auction Camera may include a prepaid shipping container with each replacement product or part for your use in returning the replaced product / part to Auction Camera. For Auction Camera to ship the replacement product/part, you must provide Auction Camera with your valid charge card number (American Express, Visa, or MasterCard) with expiration date and billing address information as security for return of the replaced part. You are invoiced for the cost of the replacement part, but Auction Camera processes the invoiced amount against your charge card account only if you fail to return the replaced part within 10 days from the invoice date. If you return the replaced product / part within 10 days from invoice date, Auction Camera credits the invoice and your charge card is not charged. If you cannot provide your valid charge card number, Auction Camera ships the replacement part once Auction Camera receives the replaced product / part. To prevent damage during shipment, the replaced part must be packed in the shipping container provided and in the same manner as the replacement part that was received. You will not receive credit on the invoice for a return if the replaced part is damaged due to improper packaging. You accept full responsibility for your software and data. Auction Camera is not required to advise or remind you of appropriate backup and other procedures. Replacement parts may be new or reconditioned. The warranty term for a replacement part is the remainder of the limited warranty term applicable to the replaced part.
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